1. RETURN WINDOW

• Standard Items: 30 days from delivery date
• Customized/Final Sale: Non-returnable (e.g. engraved jewelry, resized rings)

2. RETURN CONDITIONS ✅

Items must be:
▪️ Unworn & undamaged
▪️ In original packaging with tags
▪️ Including authenticity cards & appraisal documents
Exception: Defective items covered under warranty

3. HOW TO RETURN

Step 1: Email [email protected] with order# + photos
Step 2: We'll send prepaid insured shipping label
Step 3: Pack securely using original box inside outer box

4. REFUND PROCESS

▪️ Processing time: 3-5 business days after receipt
▪️ Original payment method refund

5. EXCHANGES

Free size exchange within 14 days for eligible items. Contact support for sizing assistance.

6. DAMAGED/INCORRECT ITEMS

Email within 7 days with:

• Order number
• 3+ photos/video
• Product description issue
  We cover return shipping for our errors

❌ Non-Returnable:
▸ Pierced earrings (hygiene reasons)
▸ Altered chain lengths
▸ Clearance items marked "Final Sale"